I don’t have anything against apologizing and quite frankly, if I was Pratt, I’d do that as well.  But the guy seems to have a pretty stellar reputation for being a nice guy.  He’s done tons of charity work over the years.  I think it’s a shame that people would immediately jump to conclude that he was somehow a jerk for saying “turn up the volume”.  And even if that is somehow “insensitive”, everyone makes a mistake.  The video came right down.  I mean, jeez.